We are senior corporate executives who have enjoyed the benefits of many successful CRM projects. We make our practical experiences work for our clients by blending standard CRM techniques with the elusive executive intuition we have honed over the years. Our style is straightforward and goal driven. We partner with our clients to drive breakthrough change, all the while respecting their employees, organization, culture, and their existing corporate infrastructure. We stress clarity and simplicity. Our recommendations are always measurable and fact based, and all our proposals are focused on delivering a solid return on the client’s investment.

Pavla is the founder and principal manager of MiroMetrica. She has fifteen years of experience in setting up customer centric solutions in geographically complex and multi-disciplinary operations. From 1988 to 2001, Pavla performed a number of customer-focused roles in the Canadian telecom industry, most recently as Vice President of Program Management for Bell Canada. Prior to her involvement with MiroMetrica, she practiced her craft as Vice President of Customer Relationship Management at GotMarketing, a marketing services firm that saw its customer base multiply six times during her stay. For the last decade, Pavla has been a passionate public speaker and lecturer about the benefits of One-on-One Marketing, Customer Relationship Management, and Database Marketing. You can write to her at pselepova@MiroMetrica.com.